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• How do I ship my cremated remains to Memory Glass™?
  • Once you place your order, we send you a Welcome Kit containing everything that you need to send your loved one's cremated remains safely back to Memory Glass. (what is a welcome kit?)
  • The Welcome Kit should arrive to you within 3-5 business days from the time your place your order.
  • When you recieve the kit, place one scoop of cremated remains per piece ordered (regardless of size) inside the sterile vial. Place the vial inside the enclosed "Indestructo" box and mail it back to us via USPS Registered mail.

 

• How does the ordering process work? What is a Welcome Kit?
  • To order, you first select your size, large or small. This the main price difference.
  • Then choose your design: embrace, galaxy or swirl.
  • You have the option of choosing TWO colors for the inside of the Memory Glass™. (what colors do you have?)
  • Choose between the flat or raised footing. (what is a footing? what is the difference?)
  • You have the option of including a wrap on your Memory Glass™ and deciding it's color. (what is a wrap?) *wraps add $20.00 per piece
  • Finally, you have the choice of two mahogany stands. (more about stands and prices)
  • A Welcome kit contains the following:
    • 1 sterile, locking vial for the cremains, pre-labeled w/ unique identifying information
    • 1 sterile 1/2 tsp. scoop for handling cremains
    • 1 prelabeled, preaddressed "Indestructo" box used to ship via USPS (Registered US Mail)
    • Simple to follow instructions

Please refer to our Ordering Process Page for more detailed ordering instructions.


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• How large is each Memory Glass™, including wooden base and the height and weight?
  • Small Memory Glass™:
    • 2-3 inches tall -- 2-3 inches in diameter
    • 1-2 lbs
  • Large Memory Glass™
    • 3-5 inches tall -- 3-4 inches in diameter
    • 2-4 lbs
  • Honduras Mahogany Stand
    • (w)5.5in x (d)5.5in x (h)2.5in
    • includes (3) lines of engravings
  • Spanish Mahogany Stand
    • (w)3.5in x (d)3.5in x (h)1.5in
    • includes (2) lines of engraving

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• How Large is a Memory Glass Pendant?
• A Memory Glass Pendant is roughly the size of a quarter and is about 1/4" inch thick. Of course each pendant is unique and may be a bit larger or smaller.
  
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• How much cremated remains are needed for a Memory Glass™... large or small?
  

• Both the large and small Memory Glass™ require ONE scoop (1/2 tsp) per piece. For instance, if you order three, include three scoops. Any unused remains will be shipped back to you with your final order.
  
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• Are the cremated remains visible in the glass or used during the hand-blowing creation? 

  • Yes. The streaks of white that you see in all of the pictures are actual remains. They are infused within the layers of glass that create a Memory Glass™.
    
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• How large is the vial and scoop you send for the cremated remains?
  • The vial that we use is roughly 1.5 inches in diameter and 2.5 inches tall.
  • The scoop is roughly 1/2 teaspoon and provides enough for ONE Memory Glass™.
    
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• Is there a place on the Memory Glass™ where a name or date can be etched in? 
  • Yes. The bottom of the Memory Glass™ is a flat polished surface. There is just about enough room for initals and a date. To fit more text, such as a personalized message, or a full name and date, we recommend adding a Mahogany stand with an engraved plaque.
    
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• Is the stand necessary for the Memory Glass™ to sit upright? Are the two connected?
  • No. Memory Glass™ will stand by itself without the wooden stand. The stand is not connected to the Memory Glass™, but provides white LED light from below and a place for a personalized plaque.
    
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• What are LED lights?
  • Light Emitting Diodes. Found in key-chain flashlights, and new car head-lamps, they provide pure white light for 100,000+ hours and run on minimal electricity, while emitting little to no heat.
    
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• How is a Memory Glass™ made?
  • The process of creating your Memory Glass™ is quite simple. We send you a welcome kit that provides everything you need to ship a portion of the remains back to us. Once we receive the cremains, we begin to create your Memory Glass™.

    With the color & design options labeled on the vial, we lay out the remains and colored glass in patterns and infuse them between the second and third layers or "gathers" of glass. After the fourth gather, the piece is ready for final shaping and the adding of an optional footing or wrap. The wrap goes on HOT and is fused to the outside of the piece, becoming one with the Memory Glass™. At this point, the Memory Glass™ is still attached to the "blow pipe" and must be broken off. This leaves an uneven, sharp edge that is polished away completely after the piece fully cools a few days later.
    
    More information is available on our "How It Is Made?" page.
    
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• How do we know our loved one's remains are safe?
  • All Memory Glass™ orders are tracked from the time that they leave your hands at the post office, until the time that the final piece returns to you. USPS Registered mail provides the highest level of security available for shipping cremated remains. USPS provides shipment tracking, and the vial label provides order tracking on our end. Records of each order are kept in our company database and accompany each order during the entire creation process.

    Any unused cremains will be returned with your order in its original vial. The caution we will employ in this process will equal the care and consideration devoted to the entire procedure - from our first contact to the actual sculpting to the delivery of your keepsake - ensuring that you, your loved one, and the memorial in their honor are treated with the utmost respect.

    
    
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• Who actually makes the Memory Glass™?
  • We make them ourselves, ie. Nick and Loren make them all. We feel that the only way to truely make sure that nothing happens to your order is to blow them ourselves, in our own shop. This also has lowered the turnaround time to 2-4 weeks from the time we receive the welcome kit back from you.
    
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• What colors are available?



Eternal Purple Ocean Blue Sky Blue Seafoam Aqua Forever Green Perfect Pink Antique Red Radiant Orange Everlasting Gold Daffodil Yellow Mystic Black Slate Grey Aged Bronze Ivory White Crystal Clear

Click each color to se an example

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• What is a footing? What is the difference between a flat and a raised footing?
  • The footing is the term that we use to describe the bottom of the Memory Glass™.
    • With a flat footing the Memory Glass™ is essentially a globe with a flat bottom.
    • A raised footing adds roughly 1/2" inch to the average height of the Memory Glass™ but also can reduce the size of the "ball" at the top.



Flat Footing

Raised Footing


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• What is a wrap?
  • The wrap is a gather of glass that is stretched around the Memory Glass™ while both pieces are hot. Wrpas are permantently fused to your Memory Glass™ and cannot be removed. (what colors are available?)
  • *Wraps add $20 per piece and come all of Memory Glasses 15 Colors plus Sterling Silver, and in two designs:
    

Wave Wraps		Coil Wraps
Flat Wave	Raised Wave	Flat Coil	Raised Coil



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• What is the difference between the stands?

	Each Honduras Mahogany Stand is crafted ourselves, from solid honduras mahogany. Hand sanded and finished with Man-o-War Mono-Urethane Spar Varnish, its finish will last for years. These bases are recommended for our Large Memory Glass™. $75.00 each
	While we cannot verify that our Spanish Mahogany Stands are actually "Spanish" Mahogany, we do know that they have the correct coloration, and are quite beautiful. They have a Satin finish and work well with a Small Memory Glass™. $50.00 each

Each base has a cluster of two LED lights in the center to provide pure white light. (what are LED lights?)

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• Can a Memory Glass be made from hair? Unfortunately, because of the extremely high temperatures that our process brings the Memory Glass, and the Memory Glass Pendant, any hair will simply burn away, leaving no traces behind.

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• What shipping methods are used? What are the prices for shipping?
  • Memory Glass ships all cremated remains using USPS Registered Mail. Registered Mail provides the most secure form of shipment available for shipping cremated remains. In fact, your package is under lock & key while being held by the post office. The USPS requires that cremated remains be sent this way, and we attempt to adhere to these guidelines as strictly as possible.
  • Shipping is included in the price of your Memory Glass or Memory Glass Pendant.

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