Shipping Process

  • We Send Your A "Memory Kit" Containing:

    • 1 small and 1 medium-sized Ziploc bag for "double-bagging" the cremains
    • 1 sterile 1/4 tsp. scoop for handling cremains
    • Authorization Form to be signed and sent along with ashes
    • Padded envelope
    • Simple-to-follow instructions for bagging and sending the ashes via United States Postal Service
    • PLEASE NOTE: You are responsible for postage
  • When We Receive the Ashes

    • Each order is hand crafted -- separate from other orders -- this ensures that no cremains are ever crossed contaminated
    • Barcoded Records of each order are kept within our database and accompany each order every step of the way.
  • Sending the Memorial and Unused Ashes Back To You

    • Within 2-4 weeks from receipt of the ashes, you will receive your Memory Glass™(Free Shipping) by FedexExpress 2Day
    • Any unused cremains will be returned to you along with your order, in the original Ziploc bag.

Want It Sooner? Get in Touch!

Please contact us at 1-805-682-6469 or info@memoryglass.com for information about expedited/express services available for additional fees.